Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

We guarantee any items in store for quality and freshness. Any unopened items purchased within 30 days can be returned for a full refund with a receipt.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

• Gift cards
• Sale & Clearance Items
• Custom Orders

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your account as a store credit, or credit card/original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@thehungrypooch.com.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact your original store of purchase or, if purchased online, contact 519-977-1120 or lakeshore@thehungrypooch.com.

We reserve the right to amend our return policy at any time, or make exceptions to our policy on a case-by-case basis.

Need Help?

Contact us at info@thehungrypooch.com for questions related to refunds and returns.