THP Rewards FAQ
Some of the most common questions we get about THP Rewards. Click on any questions to see the answer.
YES – this is one of the main reasons we have changed to a new program. Previously, online shopping had no rewards, which we didn’t like. We wanted to ensure that everyone was taking full advantage in-store and online – so here we are. All sales now collect points and in both platforms you can spend the rewards.
Your account is defined by a specific email. This email is also your THP Rewards account – they are linked. To maximize your points, you will need to use ONE CONSISTENT EMAIL both in-store and online. Shopping with different emails will create different accounts and they cannot be merged.
Contact us via email (info@pennilly.thehungrypooch.com) and we will quickly send you an Account Login Email to assist with the account login – make sure it’s the right email that you always use with us.
Unfortunately, points are not directly transferable. However, you can convert your points to a coupon code to share with others! Simply login to your account, and under “THP Rewards” then “Manage Rewards” you have the option to do so! Points make a great gift for friends & family!
Please contact us by phone or e-mail and we would be glad to provide you with a purchase report.
Go to our website, and login to your account. Once logged in, you will see “My Account” link at the bottom of your screen. Click this link. Once there, a menu will show, please select “My THP Rewards”.
Under “My Account”, then “THP Rewards” you will see your points available for redemption, and your purchase history.
Under “My Account”, then “THP Rewards” you will see your points available for redemption, and your purchase history. If you click on “Get Points!” you will see available options on how to earn points quickly!
Under “My Account”, you will see a menu option for “Account Details”. Under this, you will find a Date of Birth field. Please enter one date of birth / adoption day to qualify.